Refund Policy — CTC Takeoffs

Last updated: October 26, 2026

This Refund Policy is part of the CTC Takeoffs Terms of Service.

1. Free trial — nothing to refund

Every organization starts with a 14-day free trial (card required). If you cancel before the trial ends, you are not charged.

2. 14-day refund window

If a payment doesn't work out, you may request a full refund of any subscription payment within 14 days of that payment — no reason needed. This applies to monthly and annual payments and to seat charges.

3. After 14 days

Payments older than 14 days are not refundable. Cancelling stops future renewals; your access continues until the end of the paid period, and your data is retained as described in the Terms of Service (Section 6).

4. How to request a refund

Email support@ctctakeoffs.com from the organization super admin's email address, or contact us through support.ctctakeoffs.com, within the 14-day window. Tell us the organization name and the payment date; we will confirm the refund by email.

5. How refunds are paid

Refunds are issued to the original payment method through Stripe. After we approve a refund, it typically appears within 5–10 business days, depending on your bank.

6. Exceptions

• Charges disputed through your bank (chargebacks) are handled by the payment processor's process; contact us first and we will usually be able to resolve it faster.
• We may decline refunds in cases of fraud or abuse of this policy.
• This policy does not limit any refund rights you have under applicable law (including EU/UK consumer rights where they apply).

7. Beta note

While the Service is in beta, if a defect on our side makes the Service unusable for you, contact support — we will extend this policy in good faith, including refunds outside the window where the circumstances warrant it.

Contact: CTC Takeoffs, 931 Washington Blvd #106, Roseville, CA 95678, USA — support@ctctakeoffs.com.